Genetic Testing Virtual Workflow

Patient-Friendly Education

• Genetics Education Videos – patient videos featuring our board-certified genetic counselors, learn about basic genetics concepts, navigate available testing options, understand patient results.
• Partners in Pregnancy Program – from preconception to delivery, Labcorp offers a full range of tests and services for obstetric care. Learn more about Labcorp’s Partners in Pregnancy program.
• Patient literature – resources educate patients on reproductive genetics and women's health topics.
• Generic education checklist—Flyer outlining the steps a pregnant patient should take when genetic testing is recommended that can be customized to your practice. Download the checklist.

Price transparency

We work directly with your patients to provide price transparency, and access to affordable genetic testing, with options designed to meet patient’s individual financial needs.

• Patient Engagement Program – For carrier screening and NIPT, patients can obtain cost estimates by calling our expert Every Mom Pledge team at 844.799.3243, or completing our online cost estimator.
• Genetics Billing Services – Options to assist patients who need financial assistance. For MaterniT^® 21 PLUS and MaterniT^® GENOME, please call: 877.821.7266. For all other tests, call: 888.210.9264.
• Insurance list – will file claims for insured patients directly to Medicare, Medicaid, and many insurance companies and managed care plans.

User-friendly e-services

Customer portal integration to meet the unique needs of your practice.

• Electronic Health Records connectivity – interfaces with more than 600 EHR vendors to help with test ordering and results delivery.

Streamlined ordering

Lab testing and test instructions are available to you, electronically, via EHR or Labcorp Link™, or by standard, or editable test requisition form.

• Labcorp Link^TM – to order tests, automatically transfer orders to Patient Service Center (PSC); and have patients drawn before, or without, visiting your office. Click here to learn more
• AccuDraw^® – combines onscreen visual cues with specimen collection, handling, and shipping instructions. Click here to learn more
• Editable Test Requisition Form (eTRF) – electronically fillable TRFs available here.
• Informed Consent for Genetic Testing – form to assist you with obtaining a patient’s informed consent in accordance with applicable law.

Competitive turnaround times

Please refer to our Labcorp Test Menu or Women's Health Test Menu for our competitive result turnaround times.

For additional result turnaround times, please refer to our Labcorp Test Menu or Women's Health Test Menu.

Convenient blood draw & results

Lab testing and resulting has never been safer, or easier, with our new processes. Labcorp offers several options for COVID-19 tests that identify if individuals are infected, or may have been affected, with coronavirus.

• Schedule – encourage your patients to schedule an appointment online at a PSC or Walgreens location.
• Labcorp Express Check-in – allow patients to easily check-in to PSC appointments online.
• First-hour of each service day – the first hour of each PSC workday is dedicated to vulnerable patients.
• “Wait Where You’re Comfortable” Program – patients can check-in virtually and wait safely in their car, and they will be texted or called when they are next in line to be drawn.
• Labcorp Link^TM – test results conveniently sent to you electronically via EHR or Labcorp Link^TM.
• Labcorp Patient Portal, Labcorp Patient^TM – patients can access lab results, schedule phlebotomy appointments, and check-in online. Click here for more information.

Clinical genetic counseling

National network of credentialed genetic counselors providing access to genetics expertise.

• Online scheduling – patients can schedule an appointment online or calling 855-GC-CALLS (855-422-2557).
• Genetic Results Counseling – when you inform your patients of their results first and then refer them to our genetic counselor to discuss the results and next steps.
• Genetic Results Reporting – when our genetic counselor informs the patient about their abnormal test result and discusses next steps.
• Telegenetic counseling – genetic counseling via audio and video connection so patients receive services where and when convenient.

Healthcare provider support

Client services and in-house expertise to support your diagnostic testing decision-making.

• Dedicated reproductive genetics sales team – a single go-to resource to understand and support your needs.
• Laboratory genetic counselors – in-house genetic counselors to support your clinical questions across our entire screening to diagnostic portfolio. Available by calling 800-345-4363.
• Client Services:
  • Labcorp Client Services: 800-345-4363